Shipping policy

1) Overview

We aim for fast, tracked shipping with no surprises. Every order is prepared with the greatest care to guarantee reliability, safety and transparency.

2) Shipping costs

Shipping is free on every order, whatever the amount and the destination country among those we serve.

3) Processing and delivery times

Order processing: within 24–48 working hours of payment confirmation.

Estimated delivery: on average 7–9 working days from dispatch (excluding public holidays or force majeure such as strikes, weather conditions or customs delays).

Note for non-EU destinations: customs checks may extend delivery times and involve duties or taxes payable by the recipient.

4) Tracking

All shipments are tracked. You will receive your tracking code by email within 48 hours of dispatch. You can check the delivery status at any time on the carrier's website.

5) Multiple orders and separate parcels

If you buy several items, the products may be shipped in separate parcels, while keeping the same overall delivery time. This lets us speed things up and give you a more efficient service.

6) Wrong addresses or failed deliveries

Please check carefully the name, address and contact details entered when ordering. In case of a wrong address, unclaimed parcel or return to sender, an additional contribution for re-shipping may be requested. We are not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer.

7) Lost or damaged parcels

If your parcel is lost or arrives damaged, contact us at contact@peptolia.com within 48 hours of the delivery date shown in the tracking, with photos where relevant: we will re-ship or refund you, at no additional cost.

8) Contact

For any question about your shipment: contact@peptolia.com. Our customer care answers within 24 hours, Monday to Saturday.